How do I report an issue/ticket?

How do I report an issue/ticket?


  1. Issuing a ticket is quite simple. Initially you need to go to at: https://help.scopicsoftware.com/portal/en/home 
  2. On the right corner on the bottom of the page you will find the "submit a ticket" button. 




 
  1. This button will then send you here: https://help.scopicsoftware.com/portal/en/newticket    
  1. You will have to provide your name, date, the project for which you're issuing the ticket for, the subject of discussion and description.
  2. Further down you will decide on the level of priority for the ticket and classification.  
  3. You may also attach a file or URL if necessary.  
  4. After this, click submit and your ticket will be reviewed within the timeframe of your chosen support tier.  



    • Related Articles

    • SoftSync Configuration

      You installed the application successfully, and now it’s time to configure it. You must be logged in to Jira as an admin, then click on the ‘Configure’ button.   Image 4: Configuring the application 4.1 Teamwork Integration Setup Once you clicked on ...
    • SoftSync Limitations

      6.1 SoftSync V1 Limitations Because SoftSync is still in its first version, the application has some limitations on its functionalities. Although these limitations should not impact your usage, we are aware of them, and we plan to address them in ...
    • SoftSync Synchronization Management

      5.1 Projects List Once you finished setting up the integration, the first thing you’ll see is the Projects List page. This page lists: 1. Linked projects 2. Unlinked projects    Image 21: Project Links page On the Project List page, you can: 1. ...