Hosting as a Service
What is Scopic’s backup policy?
Scopic has strict backup policies that aim to define and publish the rules around creating, verifying, and using backups for resources that are part of the Hosting Services. Backup Policy Hosting as a Service (HaaS) Resources are resources used to ...
What is Scopic’s monitoring policy?
This policy aims to provide guidelines on how monitoring of the client applications deployed to HaaS should be monitored. For each application, we set Zabbix Web monitoring which is capable of monitoring the application from the user perspective. For ...
How do I report an issue/ticket?
Issuing a ticket is quite simple. Initially you need to go to at: https://help.scopicsoftware.com/portal/en/home On the right corner on the bottom of the page you will find the "submit a ticket" button. This button will then send you ...
I have a problem/question. How do I request support?
If you are experiencing any issues with our Non-PM support system or if you have any questions regarding it, please contact us now on the Support Portal or reach to our support team at: help@scopicsoftware.com .