What is Scopic’s backup policy?
Scopic has strict backup policies that aim to define and publish the rules around creating, verifying, and using backups for resources that are part of the Hosting Services.
Hosting as a Service (HaaS) Resources are resources used to run client applications that are part of Scopic’s Hosting Services. HaaS applications, regardless of the importance or end-user base, must be backed up properly, and data needs to be preserved.
Backup policy for resources defined in this section states that:
- HaaS resources MUST have backups. No exception to this rule.
- HaaS resources will be backed up daily for the past seven days and monthly for the last six months.
- The latest monthly backup should also be copied to another region for safekeeping. The other region should store only one copy of the backup.
- The latest daily production resources’ backup will be kept for six months after the resource is removed. All other backups will be removed immediately.
- There will be two yearly validity checkup of HaaS backups. The validity check will be scheduled on a company level, not per application, meaning that Scopic will have two dates during the year when the checkups will be done. Checkups will need to be documented.
HaaS backups restoration is a manual process and should be invoked based on the specific needs, but it can be either Automatic Restore Invokation or Manual Restore Invokation. In either case, restoring the backup is a manual process that will be done by Scopic’s IT Department.
- Automatic Restore Invokation will be done in case of any hazard that requires Scopic to get the applications back online. This will be done using the latest created backup. Automatic restore is free of charge to the client.
- Manual Restore Invokation will be done upon specific request from relevant people. This request needs to be documented for future reference. Manual restore can be done using any specific backup available in the system. Manual restore might be charged to the client in case the request is not caused by infrastructure problems.
What is Scopic’s monitoring policy?
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