I have a problem/question. How do I request support?
If you are experiencing any issues with our NPM support system or if you have any questions regarding it, or reach to our support team at: firstname.lastname@example.org .
What is Scopic’s backup policy?
Scopic has strict backup policies that aim to define and publish the rules around creating, verifying, and using backups for resources that are part of the Hosting Services. Backup Policy Hosting as a Service (HaaS) Resources are resources used to ...
Introduction to SoftSync
Welcome to the SoftSync user guide. In this guide, you will understand the requirements for installation, how to configure your application correctly, how to synchronize your projects, as well as other frequently asked questions. What is SoftSync? ...
6.1 SoftSync V1 Limitations Because SoftSync is still in its first version, the application has some limitations on its functionalities. Although these limitations should not impact your usage, we are aware of them, and we plan to address them in ...
How do I report an issue/ticket?
Issuing a ticket is quite simple. Initially you need to go to at: https://help.scopicsoftware.com/portal/en/home On the right corner on the bottom of the page you will find the "submit a ticket" button. This button will then send you ...
Can I cancel my subscription?
You can cancel your subscription to any of Scopic’s services and support at any time. To cancel it, log in to the Customer Portal and go to the Subscriptions tab. From the subscription list, click on the subscription that you would like to cancel. In ...