SoftSync Application Requirements

SoftSync Application Requirements

2.1 Account

To synchronize Jira and Teamwork using SoftSync, you must create a new admin account in Teamwork, and this account should not be used for other purposes. For ease of use, you can name it “Jira-Teamwork Integration Tool” or something similar. When creating this new account, make sure to configure it to have the permissions set to “Administrator”. This account will be used by the tool for synchronization in Teamwork. Please note that you should not delete or downgrade the permissions for this account – otherwise, the sync will stop working.

      Image 1: Creating an Admin Account

2.2 Webhooks
To make sure that the synchronization between Teamwork and Jira works seamlessly, you must enable webhooks in your Teamwork account. Log in to your Teamwork account and find the tab Webhooks, under the Settings menu. Make sure webhooks are enabled because otherwise, the sync will stop working.
Image 2: Enabling Webhooks

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